December 7th Incident Report

Last updated: 13 Dec 2018
On Friday the 7th December, Moltin experienced an incident that resulted in around 2.5 hours of outage and an additional 2 hours of degraded service.

One of our 3rd party database providers suffered an outage, and several small but critical parts of our API were tied to that provider. Because the incident affected some key parts of our platform, that meant every request to and from the API was affected.

We ultimately lost no user data, and when requests did it make it through our system, our internal integrity meant there was no discrepancies in things like order and transactional data.

We take performance and uptime of our APIs very seriously, and this incident is not reflective of the standard we strive to hit everyday.

We will be sharing complete details of this outage via another post shortly, as well as the actions we are taking to avoid such an incident in the future.

Thank you again for your patience during this incident. Moltin greatly values our customers and we appreciate your business. Please don't hesitate to reach out with any questions.